It has come to our attention that the Microsoft Teams Rooms (MTR) touch screen interface may be unresponsive. This is a known issue for Crestron devices—specifically the Flex Series in Teams mode. However, this issue may be experienced with other MTR devices.

So how do you fix it so that your MTR and Crestron devices work together seamlessly?

The answer is to use an HDMI Extended Display Identification Data (EDID) Emulator. Crestron will start to ship the Emulator with systems. If you have a Crestron log in, you can get detailed answers here (you will need a Crestron account to access this link).

What do you do if you have an existing system with this issue? You can find HDMI EDID Emulators on the Internet, but your best chance to make sure you pick the right Emulator to solve your loss of sync issue is to contact AV Solutions.

If you are having touch panel issues with Microsoft Teams Rooms, reach out to us. We are aware of this issue and have the knowledge and capability to assess AV system issues to make sure you get the right solution.